Frequently Asked Questions

What services does Balaji Car Carrier offer?

We specialize in vehicle transportation across India — car transportation, bike transportation, door-to-door delivery, luxury car transport, SUV & sedan transport, enclosed car carrier, corporate car shifting, train car transport, car storage & warehousing, vehicle insurance, and international car shipping.

In which cities do you operate?

We operate in many cities across India, including Bangalore, Delhi NCR, Mumbai, Pune, Hyderabad, Chennai, Kolkata, Ahmedabad, Jaipur, Lucknow, and others. Contact us to confirm service availability for your specific route.

How do I book your services?

You can book by calling us at +91 93697 50897, messaging us on WhatsApp, filling the inquiry form on our website, or emailing info@balajicarcarrier.com. Our team will get back to you as soon as possible with a quote.

How long has Balaji Car Carrier been in business?

Balaji Car Carrier is a trusted vehicle transportation company based in Koramangala, Bangalore. Our team brings experience in car and bike logistics across India.

Do you provide door-to-door service?

Yes. Door-to-door pickup and delivery is available for most routes. We collect your vehicle from your origin address and deliver it to your destination address.

How is the car transport cost calculated?

Cost depends on multiple factors: distance between cities, vehicle type (hatchback, sedan, SUV, luxury), carrier type (open vs enclosed), door-to-door vs terminal-to-terminal service, and insurance. We provide a quote after understanding your specific requirements.

Are there any hidden charges?

No. Our pricing is transparent. The quote we give you is the amount you pay. Any add-ons (like enclosed carrier upgrade or special handling) are discussed and approved in advance.

Do you offer discounts for bulk vehicle relocation?

Yes. Corporate fleets, multi-vehicle shipments, and dealership relocations may qualify for preferential pricing. Reach out for a custom quote.

What payment methods do you accept?

We accept bank transfers (NEFT/RTGS/IMPS), UPI, and cash. Payment is typically split — an advance to confirm the booking and the balance on vehicle delivery.

Do I need to pay in advance?

An advance is required to confirm your booking and allocate a carrier slot. The remaining amount is due on the day of vehicle delivery.

How do you transport cars?

Cars are transported on dedicated car carriers (open or enclosed). Your vehicle is typically not driven — it travels on the carrier from pickup to delivery, which helps preserve your odometer and reduce wear.

How long does car transport take?

Transit time depends on distance and route. Typically 3–7 days for most intercity routes and up to 10 days for very long distances. Please contact us for an estimate for your specific route.

Is my car insured during transit?

Transit insurance options are available for your car based on declared value. Coverage details and the claim process are shared before the move.

Can I leave personal items inside the car?

We recommend not leaving valuables inside the car. If you must, secure small items in the trunk and inform our team. Note that items inside the car are typically not covered under car transit insurance.

Do you transport bikes as well?

Yes. We transport many types of bikes — motorcycles, scooters, sports bikes, cruisers, and electric bikes — with multi-layer packing to help prevent scratches and damage.

What is the difference between open and enclosed carriers?

Open carriers are typically more economical and suitable for many cars. Enclosed carriers offer additional protection from dust, weather, and road debris — often chosen for luxury, vintage, and high-value vehicles.

Will you drive my car?

No. Your car is typically loaded onto a carrier and travels on the truck. It is not driven long distances, which helps preserve your odometer and reduce wear.

What documents are required for car transport?

You will need a copy of your car's RC (Registration Certificate), valid insurance copy, PUC certificate, and a government-issued photo ID (Aadhaar, PAN, or passport). We will guide you through the process.

How should I prepare my car for transport?

Clean the car, keep fuel level to about a quarter tank, remove all personal belongings, take photos of existing damage, disable the alarm, and remove FASTag or toll tags. Our team shares a full checklist at booking.

What documents are required for bike transport?

You will need a copy of your bike's RC, valid insurance copy, and a government-issued photo ID. Our team will assist you with the paperwork at pickup.

Is vehicle insurance mandatory?

No, but it is recommended for high-value, luxury, or vintage vehicles. Unforeseen events can happen, and transit insurance can help protect you from financial loss.

How much does vehicle transit insurance cost?

Premium depends on the declared value of the vehicle and the distance. Contact us for a quote.

What does vehicle transit insurance cover?

Coverage options may include damage, loss, and theft during transit, subject to policy terms. Declared-value and other options may be available.

How do I file a claim if my vehicle is damaged?

Notify us as soon as possible after delivery with photos and a damage report. Our team will assist with the claim process, subject to insurer requirements.

Can I track my vehicle shipment?

Yes. Every shipment gets a unique LR/tracking number. Use our Track Item page or contact our support team for updates on your vehicle.

Do you provide 24/7 customer support?

Our support team is available via phone, WhatsApp, and email to answer questions and provide updates throughout your vehicle shipment.

What if I need to reschedule my pickup?

You can reschedule if you inform us in advance. Last-minute changes may incur a rescheduling fee.

Will I get a dedicated point of contact?

Yes. Every shipment gets a point of contact who coordinates your vehicle move and is available for questions or updates.

Do you offer car storage services?

Yes. We provide secure, climate-controlled car storage for short and long-term needs — useful when your new home is not ready or you are waiting for a shipment.

What is the minimum car storage period?

We offer flexible plans starting from a few days. Please contact us for details on rates and durations.

Can I access my car during storage?

Yes, with prior notice we can arrange access during working hours. For frequent access needs, we recommend dedicated storage space.

Can I cancel my vehicle transport booking?

Yes. Cancellations made well in advance may qualify for a refund of any advance paid. Late cancellations may incur a fee. Please contact us for details.

How long does a refund take?

Refunds are typically processed within a few business days to the original payment method.

What if the service quality is unsatisfactory?

Contact us. We take customer complaints seriously and aim to resolve any issue. Compensation or re-service may be offered depending on the situation.